Managed IT Services
Whether you’re upgrading from a legacy system or want to improve your levels of data compliance, transforming your business – and how your end users work – can free you from the frustrating technical concerns that clog up your day. Our Managed IT Services are here to help you achieve this – so you can focus on the other tasks that are important to your organisation. IT problems can be a headache, especially with multiple devices across multiple locations, and the costs of new hardware racking up. It’s why we offer you a range of services that meet your needs, including; Desktop as a Service, Managed Security, Managed Network, Identity and Access Management, and Managed Hosting.
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Our Services
IT infrastructure assessment
Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
IT infrastructure optimization roadmap with tactical solutions to identified problems.
IT infrastructure cost optimization.
IT infrastructure monitoring 24/7
Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
Reporting on the availability, uptime and response time of every infrastructure node.
Troubleshooting to maintain the infrastructure productivity.
Outsourced Network Operations Center (NOC).
IT infrastructure administration
User administration, regular software configuration and updates.
Management of servers, network, cloud and on-premises data centers, and cloud services.
Virtual desktop administration.
Vulnerability assessment.
Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.
IT help desk
L1 help desk – resolution of user issues.
L2 help desk – resolution of technical issues that don’t require code changes.
L3 help desk – resolution of technical issues at the code level.
Cloud management
AWS, Azure and multi-cloud infrastructure management.
Deployment of cloud infrastructures.
Applications and data migration to the cloud.
Cloud monitoring and optimization.
Managed application services
Application monitoring with a focus on critical metrics, like application availability and response time.
Application troubleshooting.
Application modernization (including application re-engineering, re-architecting, redesign).
Application evolution with continuous delivery of new features and design experiments.
Managed DevOps
Deployment of CI/CD pipeline.
Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
Implementation of test automation.
Design of an automated monitoring solution.
Managed security
Security audits.
Vulnerability assessment.
Penetration testing.
Compliance program planning/assessment.